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Guidance

Launch your ReplySuite assistant step by step.

Use this calm setup checklist for training, deploying, and improving your AI customer support assistant without jumping between disconnected instructions.

Operator note

Train first, test second, deploy third. Better source content creates calmer customer replies.

Quick start

Recommended setup flow

Move from account setup to training and channel connection in the same order the dashboard expects.

1

Create an account

Sign up, verify your email, and complete company details so your assistant can represent the right brand.

2

Create a chatbot

Name the assistant, choose the default language, and set the first approved website domain.

3

Train knowledge

Add your website, PDFs, FAQs, or custom text so replies are grounded in your business content.

4

Test and connect

Use the dashboard tester, then install the website widget or connect WhatsApp Business.

Training

Add the content your assistant should know.

Training lets ReplySuite answer from your real business information instead of generic AI guesses.

Website URL

Best for public product, pricing, FAQ, and contact pages.

Text / FAQ

Best for precise answers, policies, tone rules, and common support scripts.

PDF file

Best for menus, brochures, guides, manuals, and documentation.

Website widget

  • Open Dashboard → Integrations → Website.
  • Choose the chatbot you want to publish.
  • Add the allowed domain where the widget will run.
  • Copy the embed script and place it before the closing body tag.
  • Send a test message and confirm the conversation appears in Dashboard → Conversations.

WhatsApp Business

  • Open Dashboard → Integrations → WhatsApp.
  • Connect or configure your WhatsApp Business phone number.
  • Assign the phone number to a trained chatbot.
  • Make sure the account status is active or deployed.
  • Send a live WhatsApp test message and verify it appears in conversations.

Analytics and conversations

  • Use Dashboard → Conversations to review the latest website and WhatsApp chats.
  • Use Dashboard → Analytics to compare all chatbots or filter by one chatbot/channel.
  • Review plan usage so reply and training limits do not block customer support.
  • Improve training content when analytics show repeated unanswered questions.

Ready for developers?

Use the API page for embed scripts, endpoint behavior, webhook flow, and security notes.

API reference